Remote Senior Enterprise Customer Engineer - Pre/Post-Sales

B Capital; San Francisco (CA); On-site; USD 193,393 - 241,742; Full time

Benefits offered by this job

Employer-heavy coverage with $0 premium options

Strong 401(k) match

Equity and flexible time off

Job summary

B Capital is seeking a Senior Customer Engineer to support strategic Enterprise accounts remotely. The role involves managing customer relationships, driving onboarding, and resolving complex technical challenges while leveraging AI tools to enhance efficiency.

A successful candidate will have 5 to 8 years in customer-facing technical roles, deep web technology expertise, and a proven ability to connect technical work to business outcomes.

Pendo values innovation and offers highly competitive benefits, including equity and flexible time off.

Qualifications

• 5 to 8 years of experience in technical roles like Solutions Engineering or Technical Account Management.
• Experience with complex front-end implementations.
• Ability to connect technical execution to retention and expansion.

Responsibilities

• Lead onboarding for strategic customers including planning and training.
• Identify opportunities to expand adoption across features and products.
• Serve as escalation point for complex technical challenges.

Skills

Customer-facing experience

Deep hands-on experience with HTML, CSS, JavaScript, REST APIs

Managing strategic Enterprise accounts

Problem-solving with multiple variables

Integrating AI tools into workflows

Mentoring junior team members

Tools

Pendo

Digital adoption platforms

Job description

B Capital is seeking a Senior Customer Engineer to support strategic Enterprise accounts remotely. The role involves managing customer relationships, driving onboarding, and resolving complex technical challenges while leveraging AI tools to enhance efficiency.

A successful candidate will have 5 to 8 years in customer-facing technical roles, deep web technology expertise, and a proven ability to connect technical work to business outcomes.

Pendo values innovation and offers highly competitive benefits, including equity and flexible time off.