Strategic Customer Engagement Leader – Enterprise Programs

Amazon Web Services (AWS); Austin (TX); On-site; USD 144,000 - 194,000; Full time

Job summary

Amazon Web Services, Inc. in the United States (Austin, TX) is seeking a seasoned leader to own the end-to-end relationship with a strategic customer, designing, building, and delivering programs that create meaningful impact for communities and align AWS with leadership.

You will own the strategy and execution of a large engagement program and coordinate senior executive participation to maximize impact. This role focuses on scalable, high-impact community initiatives, mentorship, career

Qualifications

• 5+ years of professional or military experience.
• Experience interpreting data and making business recommendations.
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units.

Responsibilities

• Own the customer relationship. Serve as the primary point of contact between AWS and a strategic customer's leadership, building deep, trust-based relationships and aligning both organizations around shared goals and measurable outcomes.
• Lead program strategy and execution. Own an engagement program end to end, from concept and design through delivery, measurement, and continuous improvement.
• Drive community impact. Shape how AWS invests in communities through mentoring, career exploration, tech education, and skills development, with a focus on reaching untapped markets.
• Represent AWS externally. Act as the face of AWS at the customer's flagship events, national summits, and community gatherings, including engagement at the board and Trustee level.
• Coordinate employee engagement. Secure and orchestrate the participation of senior Amazon leaders, including Directors and VPs, to maximize the impact and visibility of key moments.
• Define goals and prioritize. Set clear objectives, make crisp decisions about which initiatives move forward and in what order, and keep work aligned to the highest-impact outcomes.
• Communicate results. Deliver a regular cadence of progress reports and business outcomes to senior leadership and external executives, presenting complex information clearly and concisely.

Skills

Experience (5+ years)

Data interpretation

Stakeholder influence

Cross-functional leadership

Job description

Amazon Web Services, Inc. in the United States (Austin, TX) is seeking a seasoned leader to own the end-to-end relationship with a strategic customer, designing, building, and delivering programs that create meaningful impact for communities and align AWS with leadership.

You will own the strategy and execution of a large engagement program and coordinate senior executive participation to maximize impact. This role focuses on scalable, high-impact community initiatives, mentorship, career