Strategic Customer Account Specialist

Mcnaughton Mckay Group; Maumee (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Mcnaughton Mckay Group in Maumee, OH is seeking a Customer Account Specialist to manage orders, pricing, delivery terms, and customer inquiries across channels, ensuring accurate information and timely responses.

You will coordinate with purchasing, operations, and finance to support on-time billing, inventory, and delivery, while identifying upsell opportunities and maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree or continuing education preferred; high school diploma required.
• Two+ years in operations, counter sales or electrical distribution preferred.

Responsibilities

• Manages customer orders, changes and cancellations via phone, fax, or electronic communication.
• Negotiates pricing, delivery terms, and shipping instructions.
• Supports order placement and coordinates with purchasing and suppliers.
• Tracks orders and expediting through system reports.
• Provides product and technical information to customers.
• Acts as main liaison between customer and internal departments to ensure satisfaction.

Education

Bachelor’s degree

High school diploma

Job description

Mcnaughton Mckay Group in Maumee, OH is seeking a Customer Account Specialist to manage orders, pricing, delivery terms, and customer inquiries across channels, ensuring accurate information and timely responses.

You will coordinate with purchasing, operations, and finance to support on-time billing, inventory, and delivery, while identifying upsell opportunities and maintaining high customer satisfaction.