Strategic Customer Account Specialist

Mcnaughton Mckay Group; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Mcnaughton Mckay Group in Charleston, SC seeks a Customer Account Specialist to serve as the main contact for external customers and internal teams, ensuring orders are accurate and delivered to meet business needs.

You will manage orders, negotiate terms, provide product information, and coordinate with purchasing, operations and sales to support on-time delivery and customer satisfaction. A strong communicative, detail-oriented candidate will excel.

Qualifications

• Bachelor’s degree or continuing education preferred; high school diploma required.
• Two+ years in operations or electrical distribution industry preferred.
• Strong written and verbal communication skills; ability to work with minimal supervision.

Responsibilities

• Manages customer orders, changes, and cancellations as received via phone, fax, or other electronic communication.
• Determines, negotiates, and/or communicates pricing (including margins, discount, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested.
• Receives, analyzes and processes customer non-conformances and initiates immediate containment actions to satisfy the customer.
• Uses discretion and judgment when negotiating price to maximize profit margin while meeting the customer’s requirements.
• Researches and identifies current vendors or other sources that carry non-stock product to fill customer order. Negotiates pricing and delivery directly with these suppliers.
• Oversees large scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals.
• Responds to customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• Analyzes system generated reports to proactively track and/or expedite the status of open orders and quotes.
• Provides customer with product and technical support.
• Acts as main point of contact between customer and internal departments to ensure customer satisfaction.
• Identifies opportunities to add-on or up-sell products to a customer that may benefit the customer and suggests alternative products when a customer’s requested product is not available.
• Works closely with operations, finance, materials management and/or outside sales to ensure timely billing, adequate inventory levels and accurate delivery.
• Attends internal and external training on industry products and systems offered by our vendors.
• Supports the quality initiatives set forth by the region.
• Follows all safety policies and procedures and completes the provided training.

Skills

Customer service

Communication skills

Negotiation

MS Office

Organizational skills

Education

Bachelor’s degree or continuing education

High school diploma

Tools

MS Office

ERP systems

Job description

Mcnaughton Mckay Group in Charleston, SC seeks a Customer Account Specialist to serve as the main contact for external customers and internal teams, ensuring orders are accurate and delivered to meet business needs.

You will manage orders, negotiate terms, provide product information, and coordinate with purchasing, operations and sales to support on-time delivery and customer satisfaction. A strong communicative, detail-oriented candidate will excel.