Customer Account Specialist

Mcnaughton-mckay Electric Co; Maumee (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Mcnaughton-McKay Electric Co in Maumee, OH is seeking a Customer Account Specialist to manage customer orders, coordinate pricing and delivery, and ensure timely shipments.

You will serve as the main liaison between customers and internal teams, research sources for non-stock items, and support billing, inventory, and quality initiatives while upholding safety policies.

Qualifications

• Bachelor’s degree or pattern of continuing education preferred; high school diploma required.
• Knowledge of electrical distribution operations or similar product knowledge.
• Strong written and verbal communication skills.
• Ability to organize, prioritize and complete tasks with minimal supervision.
• Basic computer skills with MS Office; familiarity with the business system.

Responsibilities

• Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
• Negotiates pricing, delivery terms, and shipping instructions while maximizing margin.
• Researches vendors to fill orders and coordinates with purchasing to place orders.
• Oversees large scale customer projects/orders to ensure timely delivery.
• Responds to customer requests with product information, price, delivery, and tracking.
• Provides customer with product and technical support.
• Acts as main contact between customer and internal departments to ensure satisfaction.
• Identifies opportunities to upsell and suggest alternatives when requested product is unavailable.
• Works with operations, finance, and materials management to ensure billing and inventory.
• Attends training on industry products and systems offered by vendors.
• Supports region safety policies and follows all safety procedures.

Skills

Communication skills

Organizational skills

MS Office

Customer service

Education

Bachelor’s degree preferred

High school diploma required

Job description

Job Details

Job Location: Maumee, OH - 355 Tomahawk Dr - Maumee, OH 43537

Position Type: Full Time

Customer Account Specialist

Key Responsibilities include:

• Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
• Determines, negotiates, and/or communicates pricing (including margins, discount, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested. Receives, analyzes and processes customer non-conformances and initiates immediate containment actions to satisfy the customer.
• Uses discretion and judgment when negotiating price to maximize profit margin while meeting the customer’s requirements.
• Researches and identifies current vendors or other sources that carry non-stock product to fill customer order. Negotiates pricing and delivery directly with these suppliers. Coordinates order placement with purchasing team.
• Oversees large scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals.
• Responds to customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• Analyzes system generated reports to proactively track and/or expedite the status of open orders and quotes.
• Provides customer with product and technical support.
• Acts as main point of contact between customer and internal departments to ensure customer satisfaction.
• Identifies opportunities to add-on or up-sell products to a customer that may benefit the customer and suggests alternative products when a customer’s requested product is not available.
• Works closely with operations, finance, materials management and/or outside sales to ensure timely billing, adequate inventory levels and accurate delivery.
• Attends internal and external training on industry products and systems offered by our vendors.
• Supports the quality initiatives set forth by the region.
• Follows all safety policies and procedures and completes the provided training.

EEO/AA/M/F/Vet/Disability Employer

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.

QualificationsKnowledge/Skills/Abilities:

• Bachelor’s degree or a pattern of continuing education preferred. High school diploma required. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.
• High degree of knowledge of electrical distribution operations and/or similar product knowledge; two or more years of experience in operations, counter sales or in the electrical distribution industry preferred.
• Effective written and verbal communication skills.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic computer skills with MS Office products preferred with thorough knowledge of the business system preferred.