Strategic CSM — SaaS Onboarding & Adoption Expert (PropTech)

Boom; Austin (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with stock options

Full healthcare coverage (health, dental, vision)

15 days of Paid Time Off + 3 sick days

Company-issued laptop/MacBook

Company-sponsored training & development

Job summary

A rental financial services company located in Austin, Texas, is seeking a Customer Success Manager to oversee property management clients, ensuring seamless onboarding and product adoption. The ideal candidate will have over 3 years of experience in B2B SaaS, excellent problem-solving skills, and the ability to simplify complex workflows. Benefits include comprehensive healthcare coverage, competitive salary with stock options, and paid time off. This is a fantastic opportunity for someone passionate about customer success in a fast-paced startup environment.

Qualifications

• Demonstrated success in leading customer onboardings and trainings.
• Ability to simplify complex workflows for clients.
• Experience in PropTech or property management is a plus.

Responsibilities

• Lead onboarding for core products, ensuring fast time-to-value.
• Coordinate launch of BoomScreen and BoomReport integrations.
• Build and maintain trust with client stakeholders.
• Monitor adoption and usage signals to prevent churn.
• Capture client feedback to influence improvements.

Skills

Customer Success

Account Management

Problem-solving

Communication

Organizational Skills

Education

3+ years in Customer Success and/or Account Management (B2B SaaS)

Tools

CRM tools (Attio, ClickUp, Intercom, Zapier)

Job description

A rental financial services company located in Austin, Texas, is seeking a Customer Success Manager to oversee property management clients, ensuring seamless onboarding and product adoption. The ideal candidate will have over 3 years of experience in B2B SaaS, excellent problem-solving skills, and the ability to simplify complex workflows. Benefits include comprehensive healthcare coverage, competitive salary with stock options, and paid time off. This is a fantastic opportunity for someone passionate about customer success in a fast-paced startup environment.