PropTech CSM — Onboarding, Adoption & Advocacy

Boom; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with stock options

Full healthcare coverage (health, dental, vision)

15 days Paid Time Off (PTO) per year

Job summary

Boom, located in Austin, Texas, seeks a Customer Success Manager to manage relationships with property management clients. The CSM will ensure smooth onboarding, drive product adoption, and foster strong partnerships with clients. A minimum of 3 years in B2B SaaS Customer Success is required, along with excellent communication skills and a proactive approach to problem-solving.

Employee benefits include competitive salary with stock options, full healthcare coverage, paid time off, and opportunities for professional development.

Qualifications

• 3+ years in Customer Success and/or Account Management (B2B SaaS required).
• Demonstrated success leading customer onboardings and trainings.
• Extreme attention to detail and high degree of ownership.

Responsibilities

• Lead onboarding for Boom's core products, ensuring a fast time-to-value.
• Coordinate launch of products across property management systems.
• Build and maintain trust with client stakeholders.

Skills

Customer Success

Account Management

Problem-solving

CRM tools proficiency

Communication skills

Tools

CRM/CS tools (Attio, ClickUp, Intercom, Zapier)

Job description

Boom, located in Austin, Texas, seeks a Customer Success Manager to manage relationships with property management clients. The CSM will ensure smooth onboarding, drive product adoption, and foster strong partnerships with clients. A minimum of 3 years in B2B SaaS Customer Success is required, along with excellent communication skills and a proactive approach to problem-solving.

Employee benefits include competitive salary with stock options, full healthcare coverage, paid time off, and opportunities for professional development.