Strategic CSM — Remote & Growth

Informa Group Plc.; Newton (AL); Hybrid; USD 64,000 - 72,000; Full time

Benefits offered by this job

Great community

Volunteer time off

Career development

Open PTO

Benefits package

Wellbeing support

Global recognition

World-wide collaboration

Job summary

Informa TechTarget in the United States is seeking a Customer Success Manager to cultivate client relationships and drive retention, growth, and loyalty. You will partner with clients on usage of Informa TechTarget’s data and products, aligning to their business goals and KPIs.

The role extends as an extension of clients’ marketing and sales teams, requiring deep product knowledge and strong communications to onboarding, success stories, and ongoing optimization.

Qualifications

• Bachelor’s degree required.
• 2–4 years of customer-facing experience in customer success or support.
• Knowledge of B2B digital marketing, ad tech, marketing automation, lead gen, and content marketing.
• Extremely detail oriented, able to multi-task multiple product and client engagements.
• Creative, solutions-oriented with a long-term view of customer relationships.
• Strong sales orientation, communication, presentation and writing skills.

Responsibilities

• Drive customer engagement with Informa TechTarget products focusing on adoption, expansion and renewal.
• Onboard and enable customers on product functionalities and capabilities.
• Investigate customers’ current workflow and technology stack.
• Uncover KPIs, metrics of success and areas of opportunity.
• Consult on use cases of Informa TechTarget data and products to achieve KPIs.
• Drive usage and recommend integration strategies.
• Build client narratives, presentations and communications showing success and upsell opportunities.
• Collaborate with internal teams to resolve issues and deliver data, deliverables, and guidance.
• Present to end users, marketing management, sales management and executives.
• Escalate concerns and client challenges.

Skills

Customer success

B2B digital marketing

Ad tech

Marketing automation

Lead generation

Content marketing

Detail oriented

Sales orientation

Communication

Presentation skills

Writing

Strategic thinking

Education

Bachelor’s degree

Job description

Informa TechTarget in the United States is seeking a Customer Success Manager to cultivate client relationships and drive retention, growth, and loyalty. You will partner with clients on usage of Informa TechTarget’s data and products, aligning to their business goals and KPIs.

The role extends as an extension of clients’ marketing and sales teams, requiring deep product knowledge and strong communications to onboarding, success stories, and ongoing optimization.