Strategic CSM - Enterprise Growth (Remote)

AccountMakers; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

AccountMakers is seeking experienced Customer Success Managers in the New York City area for opportunities with high-growth technology companies. You will own key client relationships, drive product adoption, and guide post-sale journeys from onboarding to renewal and expansion.

Ideal candidates have 5+ years in customer success or related roles within SaaS, FinTech, or tech, and can lead QBRs, develop success plans, monitor health, and identify growth opportunities while collaborating with

Qualifications

• 5+ years of customer success, account management, or client strategy experience within SaaS, FinTech, e-commerce, or technology-driven environments.
• Proven experience managing enterprise, mid-market, or strategic accounts with measurable impact on retention, adoption, and growth.
• Strong business acumen with the ability to connect product capabilities to customer goals and ROI.
• Experience leading QBRs, developing success plans, and managing customer renewal and expansion strategies.
• Demonstrated ability to identify upsell opportunities, monitor account health, and proactively mitigate churn risk.
• Skilled at managing key stakeholder relationships and navigating complex account structures.
• Proficiency with customer success and CRM platforms such as Salesforce, HubSpot, or Gainsight.
• Strong communication, presentation, and relationship management skills with the ability to manage multiple accounts and priorities.

Responsibilities

• Own post-sale customer journey from onboarding through renewal and expansion.
• Lead business reviews (QBRs) and develop customer success plans.
• Monitor account health and proactively address risks that could impact retention.
• Collaborate with sales, product, and support to drive outcomes and inform product improvements.

Skills

Customer success

Account management

Enterprise accounts

Stakeholder management

Business acumen

Communication

Relationship management

Tools

Salesforce

HubSpot

Gainsight

Job description

AccountMakers is seeking experienced Customer Success Managers in the New York City area for opportunities with high-growth technology companies. You will own key client relationships, drive product adoption, and guide post-sale journeys from onboarding to renewal and expansion.

Ideal candidates have 5+ years in customer success or related roles within SaaS, FinTech, or tech, and can lead QBRs, develop success plans, monitor health, and identify growth opportunities while collaborating with