Senior Customer Success Manager — Remote Growth Partner

Informa TechTarget; Newton (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401k match

Health, Vision & Dental Insurance

Unlimited PTO

Birthday leave

Job summary

Informa TechTarget in Newton, MA is seeking a motivated Senior Customer Success Manager to foster strong, long-term relationships with our B2B tech clients. You will partner with marketing and sales teams to drive adoption, renewal and expansion of our data services and products.

You’ll onboard customers, map their workflows, identify KPIs, and deliver strategic guidance to help clients achieve their objectives.

Qualifications

• 4+ years’ years of customer facing experience in a customer success role, preferably in a software or Sales/Marketing environment.
• Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing
• Extremely detailed oriented, ability to multi task several different product & client engagements
• Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship
• Strong sales orientation, communication skills, client-ready presentation skills and writing skills
• Ability to offer perspective and guidance, in some cases, in a persistent manner.

Responsibilities

• Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal
• Onboard & enable customers on product functionalities and capabilities
• Investigate customer’s current workflow and technology stack
• Uncover customer’s ideal key performance indicators, metrics of success and areas of opportunity
• Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs
• Drive usage and identify recommendations on appropriate integration strategies
• Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell
• Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers
• Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives
• Escalate areas of concerns, client challenges; and,
• Provide and consult on marketing and sales best practices and how Informa TechTarget data and productscan support

Skills

Customer success

B2B marketing

Communication

Multi-tasking

Presentation skills

Strategic thinking

Job description

Informa TechTarget in Newton, MA is seeking a motivated Senior Customer Success Manager to foster strong, long-term relationships with our B2B tech clients. You will partner with marketing and sales teams to drive adoption, renewal and expansion of our data services and products.

You’ll onboard customers, map their workflows, identify KPIs, and deliver strategic guidance to help clients achieve their objectives.