Strategic Customer Success & Growth Lead

Informa plc; Tallahassee (FL); Hybrid; USD 64,000 - 72,000; Full time

Benefits offered by this job

401k match

Health insurance

PTO policy

Volunteer days

Career development

Job summary

Informa TechTarget in the United States is seeking a motivated Customer Success Manager to cultivate strategic relationships, driving adoption, expansion and renewal across our data and media solutions.

You will partner with marketing and sales teams, onboard clients on product capabilities, map KPIs, and guide customers to maximize value, ensuring retention and long-term growth in a fast-moving B2B technology environment.

Qualifications

• Bachelor’s degree is required.
• 2–4 years of customer-facing experience in a customer success or support role, preferably in software or sales/marketing.
• Knowledge of B2B digital marketing, ad tech, marketing automation, lead generation and content marketing.
• Extremely detail-oriented with ability to multitask multiple product and client engagements.
• Strong sales orientation with communication and client-ready presentation skills.

Responsibilities

• Drive customer engagement with Informa TechTarget products, focusing on adoption, expansion and renewal.
• Onboard and enable customers on product functionalities and capabilities.
• Investigate customers’ current workflow and technology stack.
• Uncover KPIs, metrics of success and opportunities for optimization.
• Consult customers on appropriate use cases of Informa TechTarget data and products to meet KPIs.
• Drive usage and recommend integration strategies.
• Create client-facing narratives and communications showcasing success and upsell opportunities.
• Collaborate with internal teams to proactively resolve issues and provide data and guidance.
• Present to end users, marketing and sales executives in person, by phone or video.
• Escalate concerns and client challenges.

Skills

Customer success

Account management

B2B marketing

Communication

Presentation skills

Education

Bachelor’s degree

Job description

Informa TechTarget in the United States is seeking a motivated Customer Success Manager to cultivate strategic relationships, driving adoption, expansion and renewal across our data and media solutions.

You will partner with marketing and sales teams, onboard clients on product capabilities, map KPIs, and guide customers to maximize value, ensuring retention and long-term growth in a fast-moving B2B technology environment.