Senior CSM, Life Sciences — Drive Growth & Retention

DocMatter Inc.; Denver (CO); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Series A equity

Medical, dental, vision, and life ins

401(k) retirement plan

PTO and company holidays

Wellness stipend

Job summary

DocMatter Inc. is seeking a commercially minded, healthcare-experienced customer success leader to own account strategy, drive retention and expansion, and influence revenue growth across strategic life sciences customers. You will manage a small number of six-figure ARR accounts with high growth targets.

You will partner with Product, Clinical Engagement, Sales and Medical Affairs to ensure client success and value realization, owning end-to-end success plans from onboarding to renewal.

Qualifications

• 5+ years in Customer Success, Account Management, or Strategic Partnerships in pharma/biotech/healthcare SaaS.
• Deep understanding of life sciences workflows across Medical Affairs and Commercial.
• Ability to own strategic enterprise accounts and map stakeholder ecosystems.
• Experience with end-to-end SaaS lifecycle including renewal and expansion.
• Proven track record of delivery, renewal, expansion targets.
• Experience leading cross-functional initiatives and driving change.
• Strong executive presence and communication with C-suite.
• Experience building or shaping CS playbooks and account plans.
• Thrives in small, fast-paced teams with ownership.
• Comfort with clinical subject matter and physician dialogue.

Responsibilities

• Stakeholder Relationship Management across key Medical Affairs and Commercial stakeholders.
• Strategic Account Planning to align objectives with DocMatter capabilities.
• Value Realization through onboarding, enablement, and ongoing engagement.
• Upsell & Growth Strategy identifying expansion opportunities within accounts.
• Cross-Functional Collaboration with Product, Clinical Engagement, Sales and Medical Affairs.
• Risk Mitigation to protect account retention and satisfaction.

Skills

Customer Success

Enterprise SaaS

Stakeholder Influence

Executive Communication

Cross-functional Collaboration

Account Growth

Strategic Planning

Relationship Building

Leadership

Clinical Knowledge

Job description

DocMatter Inc. is seeking a commercially minded, healthcare-experienced customer success leader to own account strategy, drive retention and expansion, and influence revenue growth across strategic life sciences customers. You will manage a small number of six-figure ARR accounts with high growth targets.

You will partner with Product, Clinical Engagement, Sales and Medical Affairs to ensure client success and value realization, owning end-to-end success plans from onboarding to renewal.