Strategic CSM — Hyperscaler Cloud & AI Platforms

Arm Limited; San Jose (CA); Hybrid; USD 263,000 - 355,000; Full time

Job summary

Arm Limited is seeking a Senior Customer Success Manager to drive adoption of Arm technologies with hyperscaler partners in North America. You will lead complex multi-team engagements, align executive stakeholders, and oversee success metrics across delivery streams.

The role emphasizes program leadership, governance, and proactive risk mitigation to ensure measurable outcomes. Arm offers a hybrid working model in the US and a compelling total rewards package.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• 5–7 years of experience in Technical Program/Project Management or related leadership roles.
• Experience leading large-scale silicon programs involving CPUs, semiconductors, cloud infrastructure, or data center technologies.
• Strong understanding of IP and SoC development lifecycles, hardware/software co-development and platform enablement.
• Excellent collaboration, management and influencing skills with engineering and executive stakeholders.

Responsibilities

• Serve as the primary customer success and program management lead for strategic hyperscaler accounts headquartered in North America, driving deployment and adoption of Arm technologies.
• Lead cross-functional engagements involving Arm engineering, architecture, silicon, software, platform, and operations teams.
• Lead program reviews, governance meetings, and executive business reviews to align on goals, risks, milestones and success metrics.
• Own customer success plans, program dashboards, and delivery tracking across multiple workstreams.
• Coordinate execution across Arm BUs, engineering, product management and ecosystem partners to ensure timely delivery of commitments.
• Identify and resolve technical, operational, and interpersonal blockers affecting customer success.
• Act as the voice of the customer to drive internal prioritization for hyperscaler requirements.
• Partner with Account Managers to expand adoption and long-term growth opportunities.
• Support critical customer concerns and ensure effective communication between customer leadership and Arm partners.
• Develop collaborative relationships to strengthen Arm’s position in cloud and AI infrastructure accounts.

Skills

Technical Program/Project Management

Strategic leadership

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor's degree in Engineering, Computer Science, or related technical field

Job description

Arm Limited is seeking a Senior Customer Success Manager to drive adoption of Arm technologies with hyperscaler partners in North America. You will lead complex multi-team engagements, align executive stakeholders, and oversee success metrics across delivery streams.

The role emphasizes program leadership, governance, and proactive risk mitigation to ensure measurable outcomes. Arm offers a hybrid working model in the US and a compelling total rewards package.