Strategic Enterprise CSM

ashby; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

10-year stock options exercise window

Twelve weeks fully paid family leave

Private medical insurance

$100/month education budget

Job summary

Ashby is looking for a Customer Success Manager to enhance their enterprise customer experience in the United States. This role focuses on nurturing relationships with complex clients, driving adoption, product knowledge, and ensuring customer health.

The ideal candidate will have significant experience in customer success within a B2B SaaS context, managing strategic partnerships and collaborating across teams to ensure successful customer outcomes. Benefits include unlimited PTO and a generous budget for personal and professional growth.

Qualifications

• At least five years of customer success experience supporting enterprise customers.
• Proven ability to manage strategic partnerships with high-value customers.
• Experience with complex, configurable SaaS products.

Responsibilities

• Drive product adoption and long-term customer value for enterprise clients.
• Develop partnerships through multi-threaded relationships.
• Align communication across stakeholders to ensure cohesive outcomes.

Skills

Customer success experience in B2B SaaS

Complex product support

Cross-functional collaboration

Training and onboarding

Detail-oriented

Job description

Ashby is looking for a Customer Success Manager to enhance their enterprise customer experience in the United States. This role focuses on nurturing relationships with complex clients, driving adoption, product knowledge, and ensuring customer health.

The ideal candidate will have significant experience in customer success within a B2B SaaS context, managing strategic partnerships and collaborating across teams to ensure successful customer outcomes. Benefits include unlimited PTO and a generous budget for personal and professional growth.