Strategic CSM - Government SaaS (Onsite Ohio)

iT1 Companies; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) Plan with employer match

Paid time off

Health, dental, and vision benefits

Job summary

iT1 Nucleos is seeking an experienced Customer Success Manager to own the Ohio DRC account, driving adoption, implementation, and ongoing success of the AchieveDXP platform. You will serve as the trusted advisor to executive leadership and coordinate across product, engineering, support, and implementation teams to ensure measurable outcomes.

Responsibilities include on-site management across Ohio, developing adoption plans, monitoring platform usage, and guiding cross-functional stakeholders

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• 5+ years of experience in Customer Success, Account Management, Program Management, Professional Services, Consulting, or a similar client-facing technology role.
• Demonstrated success managing complex software implementations or digital transformation initiatives.
• Strong project management skills, including executive reporting, risk management, issue tracking, and stakeholder communication.
• Experience working with both business and technical audiences.
• Excellent written, verbal, presentation, and relationship-building skills.
• Self-starter with the ability to work independently and manage multiple priorities.
• Ability to travel throughout Ohio and maintain a regular onsite customer presence.
• Ability to meet customer site access, background screening, security, and confidentiality requirements as needed.

Responsibilities

• Serve as the primary on-site contact for Ohio DRC stakeholders and lead customer communications.
• Develop and execute customer success plans and adoption strategies to drive platform usage and outcomes.
• Coordinate internal resources (Product, Engineering, Support, Security, Implementation) to ensure timeline and quality of delivery.
• Monitor account health, risks, and governance, delivering regular executive reviews and status updates.
• Collaborate with cross-functional teams to align priorities with platform capabilities and roadmap objectives.
• Support renewals and identify opportunities for growth within the account.

Skills

Customer Success

Project Management

Stakeholder Communication

Relationship Building

Independent/Autonomous Work

Travel Availability

Technical & Business Acumen

Education

Bachelor's degree or equivalent

Job description

iT1 Nucleos is seeking an experienced Customer Success Manager to own the Ohio DRC account, driving adoption, implementation, and ongoing success of the AchieveDXP platform. You will serve as the trusted advisor to executive leadership and coordinate across product, engineering, support, and implementation teams to ensure measurable outcomes.

Responsibilities include on-site management across Ohio, developing adoption plans, monitoring platform usage, and guiding cross-functional stakeholders