Strategic CSM: Exec Alignment & Growth Remote

Business Centric Technology; Carrollton (TX); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote work with on-site meetings in D

Medical, Dental, Vision Insurance with

Unlimited PTO

Life Insurance, AD&D

Disability insurance

Job summary

Business Centric Technology in Carrollton, TX is seeking a Sr. Customer Success Manager to drive outcomes across onboarding, adoption, retention, renewal, and growth. This is mostly remote, with on-site Texas meetings, direct-hire.

You will own executive-level relationships, lead long-range planning, demand forecasting and roadmap strategy, drive renewals and expansion, manage escalations, and champion customer success through advanced solution adoption.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5–7 years in customer engagement, account coordination or SaaS/B2B.
• Proficient in Excel, Word, PowerPoint and Copilot.
• Expert in disciplined CRM usage and data accuracy.
• Experience working with C-level executives.
• Willingness to travel occasionally and support international clients across time zones.

Responsibilities

• Own executive-level customer relationships and align solutions with business goals.
• Lead long-range planning, demand forecasting and roadmap strategy.
• Drive retention, renewals, growth, and multi-year expansion opportunities.
• Manage discovery, demos, POCs, and ROI/value engineering.
• Oversee escalations and cross-functional governance and risk management.

Skills

Communication

Executive engagement

Cross-functional leadership

Issue resolution

Time zone flexibility

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Copilot

CRM

Job description

Business Centric Technology in Carrollton, TX is seeking a Sr. Customer Success Manager to drive outcomes across onboarding, adoption, retention, renewal, and growth. This is mostly remote, with on-site Texas meetings, direct-hire.

You will own executive-level relationships, lead long-range planning, demand forecasting and roadmap strategy, drive renewals and expansion, manage escalations, and champion customer success through advanced solution adoption.