DX Platform Enterprise CSM: Strategy, Renewal & Growth

Atlassian Corp.

New York (NY)

Hybrid

USD 122,000 - 192,000

Full time

3 days ago

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Benefits offered by this job

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Job summary

Atlassian seeks a Customer Success Manager (CSM) in the United States to partner with DX's customers, guiding engineering transformation using our platform. You will manage a key customer segment through implementation, rollout, and renewal, driving success through strategic alignment and high-value use cases at the company.

You will join a collaborative CSM team reporting to the Manager of Enterprise Customer Success.

Qualifications

Experience owning full customer lifecycle from implementation to renewal.
Ability to forecast renewals and identify renewal risks.
Strong collaboration with cross-functional teams and executive stakeholders.

Responsibilities

Join a team of collaborative CSMs and report to Manager of Enterprise Customer Success.
Own the full customer lifecycle, from implementation to renewal and expansion.
Create and maintain a customer success plan and track initiatives.
Meet targets for net renewal and customer expansion, forecast renewals, and track progress.
Identify and resolve renewal challenges to maintain high renewal rate.
Lead executive discussions and align DX with customer business goals.
Discover expansion opportunities by identifying use cases for DX insights.
Collaborate with all business functions to ensure customer success.
Proactively report key account metrics to measure success.