Strategic CSM for AI-Driven Case Management

Flowable USA Inc.

Atlanta (GA)

On-site

USD 120,000 - 160,000

Full time

14 days+

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Benefits offered by this job

World-class product

Autonomous culture

Career development opportunities

Job summary

Flowable USA Inc. is seeking a Customer Success Manager to drive adoption, value realization, and long-term relationships with enterprise customers.

You will partner with customers to ensure measurable outcomes and expansion opportunities, collaborating with cross-functional teams to align on success metrics and renewal strategies. You will manage onboarding, adoption planning, health monitoring, and quarterly business reviews, while advocating for customers and guiding them through Flowable’s

Qualifications

6+ years in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/enterprise vendor
Proven track record improving adoption, retention, and expansion in enterprise accounts
Strong communication skills with C-level and hands-on practitioners
Analytical skills to interpret product usage data and customer health metrics

Responsibilities

Lead onboarding and success planning for new customers.
Define measurable success criteria and drive platform adoption across teams.
Monitor health metrics and own renewal processes with recovery plans for at-risk accounts.
Identify expansion opportunities and align customer vision with product roadmap.