Head of Customer Success

FlowX.ai group; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Health Plan

401k / IRA

Paid Time Off

Training & Development

Job summary

FlowX.AI is hiring a Head of Customer Success to build and lead our global CS practice from New York City. You will partner with Sales to embed outcome-based KPIs, own post-deployment success, and foster C-suite relationships within strategic accounts.

You have 8+ years in enterprise CS, a track record of expanding accounts and driving ARR in regulated industries, and the commercial instincts to scale a CS program from the ground up.

Qualifications

• 8+ years in Customer Success or Strategic Account Management in enterprise software.
• Track record of expanding accounts and driving ARR growth.
• Experience in financial services or other regulated industries.
• Confidence at C-suite level and strong commercial instincts.
• Experience building a CS practice from an early stage.

Responsibilities

• Partner with Sales to embed outcome-based KPIs into contracts.
• Own success tracking post-deployment and keep delivery anchored to outcomes.
• Build and maintain C-suite relationships within strategic accounts.
• Drive public references: case studies, whitepapers, press releases.
• Identify and advance expansion opportunities with Sales.
• Build the playbooks and processes for our US CS motion.

Skills

Customer Success

Strategic Account Management

Enterprise Software

C-suite Relationship Building

ARR Growth

Job description

FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.

Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.

Mission

We’re looking for a Head of Customer Success to build and lead our global customer success practice, starting with agentic accounts - with broader enterprise and global scope on the horizon.

At FlowX.AI, CS starts before the contract is signed: defining the right KPIs in proposals, tracking outcomes through delivery, and helping customers tell their success story. The two measures of success: public references and account ARR growth.

This is what you would be working on:

• Partner with Sales to embed outcome-based KPIs into contracts.
• Own success tracking post-deployment and keep delivery anchored to outcomes.
• Build and maintain C-suite relationships within strategic accounts.
• Drive public references: case studies, whitepapers, press releases.
• Identify and advance expansion opportunities with Sales.
• Build the playbooks and processes for our US CS motion.

Experience & skill set you need to succeed:

• 8+ years in Customer Success or Strategic Account Management in enterprise software.
• A track record of expanding accounts and driving ARR growth.
• Experience in financial services or other regulated industries.
• Confidence at C-suite level and strong commercial instincts.
• Experience building a CS practice from an early stage.

What's in it for you:

• Build the US CS practice from scratch, with a path to a global remit.
• Competitive base salary of $180k-$220k with an early-stage equity package.
• Aggressive superlinear compensation for performance.
• Work with a genuinely differentiated product, an ambitious team, and real impact.

Location: New York City

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development