Global Head of Customer Success — Build US CS & Grow ARR

FlowX.ai

New York (NY)

On-site

USD 180,000 - 220,000

Full time

9 days ago

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Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Training & Development

Job summary

FlowX.AI is seeking a Head of Customer Success to establish and lead a global CS practice, starting with agentic accounts in the US and expanding to global scope. You will shape proposals with KPIs, track outcomes through delivery, and craft customer success stories that drive ARR growth and public references.

In this leadership role, you’ll build the CS function from the ground up in the US, partner with Sales to embed KPIs in contracts, and develop playbooks.

Qualifications

8+ years in Customer Success or Strategic Account Management in enterprise software.
Track record of expanding accounts and driving ARR growth.
Experience in financial services or other regulated industries.
Confidence at C-suite level and strong commercial instincts.
Experience building a CS practice from an early stage.

Responsibilities

Partner with Sales to embed outcome-based KPIs into contracts.
Own success tracking post-deployment and keep delivery anchored to outcomes.
Build and maintain C-suite relationships within strategic accounts.
Drive public references: case studies, whitepapers, press releases.
Identify and advance expansion opportunities with Sales.
Build the playbooks and processes for our US CS motion.

Skills

Customer Success

Strategic Accounts

C-suite relations

ARR growth

Regulated industries

Job description

In this leadership role, you’ll build the CS function from the ground up in the US, partner with Sales to embed KPIs in contracts, and develop playbooks.

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