Global Head of Customer Success & Growth

FlowX; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & P1

Training & Development

Job summary

FlowX.AI in New York City is seeking a Head of Customer Success to build and lead a global CS practice, starting with agentic accounts and expanding to enterprise and international scope.

In this role you will define KPIs in proposals, track outcomes through delivery, and help customers tell their success story. You will drive ARR growth, build executive relationships, and create compelling public references while shaping the US CS motion.

Qualifications

• 8+ years in Customer Success or Strategic Account Management in enterprise software.
• A track record of expanding accounts and driving ARR growth.
• Experience in financial services or other regulated industries.
• Confidence at C-suite level and strong commercial instincts.
• Experience building a CS practice from an early stage.

Responsibilities

• Partner with Sales to embed outcome-based KPIs into contracts.
• Own success tracking post-deployment and keep delivery anchored to outcomes.
• Build and maintain C-suite relationships within strategic accounts.
• Drive public references: case studies, whitepapers, press releases.
• Identify and advance expansion opportunities with Sales.
• Build the playbooks and processes for our US CS motion.

Skills

Customer Success

Strategic Account Mgmt

C-suite engagement

Commercial instincts

Job description

FlowX.AI in New York City is seeking a Head of Customer Success to build and lead a global CS practice, starting with agentic accounts and expanding to enterprise and international scope.

In this role you will define KPIs in proposals, track outcomes through delivery, and help customers tell their success story. You will drive ARR growth, build executive relationships, and create compelling public references while shaping the US CS motion.