Head of Customer Success — Enterprise Growth & Outcomes

FlowX.ai group; New York (NY); Sur place; USD 180 000 - 220 000; Plein temps

Avantages offerts par ce poste

Health Plan

401k / IRA

Paid Time Off

Training & Development

Résumé du poste

FlowX.AI is hiring a Head of Customer Success to build and lead our global CS practice from New York City. You will partner with Sales to embed outcome-based KPIs, own post-deployment success, and foster C-suite relationships within strategic accounts.

You have 8+ years in enterprise CS, a track record of expanding accounts and driving ARR in regulated industries, and the commercial instincts to scale a CS program from the ground up.

Qualifications

• 8+ years in Customer Success or Strategic Account Management in enterprise software.
• Track record of expanding accounts and driving ARR growth.
• Experience in financial services or other regulated industries.
• Confidence at C-suite level and strong commercial instincts.
• Experience building a CS practice from an early stage.

Responsabilités

• Partner with Sales to embed outcome-based KPIs into contracts.
• Own success tracking post-deployment and keep delivery anchored to outcomes.
• Build and maintain C-suite relationships within strategic accounts.
• Drive public references: case studies, whitepapers, press releases.
• Identify and advance expansion opportunities with Sales.
• Build the playbooks and processes for our US CS motion.

Connaissances

Customer Success

Strategic Account Management

Enterprise Software

C-suite Relationship Building

ARR Growth

Description du poste

FlowX.AI is hiring a Head of Customer Success to build and lead our global CS practice from New York City. You will partner with Sales to embed outcome-based KPIs, own post-deployment success, and foster C-suite relationships within strategic accounts.

You have 8+ years in enterprise CS, a track record of expanding accounts and driving ARR in regulated industries, and the commercial instincts to scale a CS program from the ground up.