Senior Enterprise CS Leader — AI-Driven Growth & Value

PermitFlow; New York (NY); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Equity

Health coverage

401(k)

Unlimited PTO

Home office stipend

Lunch and dinner provided

Commuter benefits

Job summary

PermitFlow is hiring an Enterprise Customer Success Manager to own high-value B2B SaaS accounts, drive onboarding, retention, renewals, and expansion, and collaborate with the CEO and VP of Operations on AI-powered product initiatives. You will map senior stakeholders, design value-driven CS strategies, and scale the CS function for growth.

The role demands a data-driven, builder mindset and willingness to travel ~25% to visit customers and attend events in the US.

Qualifications

• 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a track record of enterprise-level customers and high ACVs ($300K+).

Responsibilities

• Own a high-value book of business across onboarding, retention, renewals, and expansion.
• Orchestrate the customer journey from day 1 to maximize time-to-value.
• Build deep relationships with senior stakeholders as trusted advisor.
• Design and execute CS strategies to drive product adoption and ROI.
• Collaborate with product, engineering, and operations on AI-powered solutions.
• Use CS metrics to identify risks and develop mitigation plans.

Job description

PermitFlow is hiring an Enterprise Customer Success Manager to own high-value B2B SaaS accounts, drive onboarding, retention, renewals, and expansion, and collaborate with the CEO and VP of Operations on AI-powered product initiatives. You will map senior stakeholders, design value-driven CS strategies, and scale the CS function for growth.

The role demands a data-driven, builder mindset and willingness to travel ~25% to visit customers and attend events in the US.