Strategic CSM: Enterprise Growth & Adoption Lead

Hiya; Dallas (TX); In loco; USD 130.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity Compensation

Learning & Development budget

Career growth path

Descrizione del lavoro

Hiya in Dallas is hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales quarterback role driving adoption, delivery, renewals, and multi-million ARR growth across executive, technical delivery, and commercial expansion.

You’ll lead complex programs, manage cross-functional initiatives, and maintain high service levels in APIs and integrations, while building strong executive relationships with the partner.

Competenze

• 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
• Experience managing large, complex enterprise customers (8-figure / multi-million ARR).
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth.
• Proven ability to drive commercial outcomes—not just relationships.

Mansioni

• 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
• Proven ability to drive commercial outcomes—not just relationships
• Solid program management skills; comfortable leading complex, cross-functional initiatives
• Confidence operating in technical environments (APIs, integrations, pilots/POCs)
• Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
• Strong stakeholder management, including executive-level engagement
• Highly proactive, data-driven, and comfortable operating in ambiguity
• Prior experience working with this Operator is highly desirable

Conoscenze

Strategic Accounts

SaaS

Post-sales lifecycle

Executive engagement

Program management

APIs

Leadership

Descrizione del lavoro

Hiya in Dallas is hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales quarterback role driving adoption, delivery, renewals, and multi-million ARR growth across executive, technical delivery, and commercial expansion.

You’ll lead complex programs, manage cross-functional initiatives, and maintain high service levels in APIs and integrations, while building strong executive relationships with the partner.