Customer Success Manager

Tassel Group; United States; Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Tassel Group is seeking a Customer Success Manager to own regional book of business, drive renewals, upsell and expand adoption with university partners.

You will manage a large portfolio, forecast, coordinate with Product and Implementation, and ensure customers realize value and stay engaged through expansion opportunities.

The role is quota-bearing and requires strong communication, organizational skills, and the ability to present to audiences during webinars and events.

Descripción del empleo

As a Customer Success Manager at Tassel, you will own the relationship with a regionalized book of business and be the main point of contact for our University partners after the sale. This is a quota-carrying role: you will be accountable for retaining customers, renewing contracts, and growing revenue through upsell and cross-sell. You will combine the skills of a trusted advisor with the discipline of a revenue owner, making sure customers get real value from Tassel and expand their use of it over time.

What You'll Do

• Manage a large portfolio of customer accounts, building strong, long-term relationships with key stakeholders and decision-makers.
• Own renewals for your book of business, including forecasting, early renewal planning, contract and pricing discussions, and closing on time.
• Identify and close upsell and cross-sell opportunities by understanding each customer's goals, usage, and needs.
• Meet or exceed assigned quotas for retention, renewal, and expansion revenue.
• Monitor account health, spot churn risks early, and build and execute plans to address them.
• Partner with Product and Implementation teams to resolve issues and move customer needs forward.
• Keep accurate account notes, pipeline, and forecasts in our CRM.
• Share customer feedback and trends with internal teams to help shape our product and customer experience.
• Present to a large online audience in Webinars, host multi-school collectives, and travel occasionally for graduation ceremonies.

What You'll Bring

Required

• 2+ years of experience as an Onboarding Manager, Customer Success Manager, or Account Manager
• Demonstrated ability to manage many customer relationships at once and prioritize effectively.
• Comfort with a quota-carrying role, with a track record of or strong aptitude for renewals and upselling.
• Excellent written and verbal communication skills, including presenting to customers and negotiating.
• Strong organization and follow-through, with the ability to work independently.
• Ability to teach customers technical concepts and platforms, and turn data into insights.
• Bachelor's degree (4-year) from an accredited institution.

Preferred

• Experience in the technology or software industry.
• Experience working with CRM tools (for example, Zoho CRM, Salesforce, or HubSpot).
• Experience selling to or supporting education, higher education, or public-sector customers.