Strategic CSM for B2B SaaS Renewals & Value

Valeria Aguerri; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Valeria Aguerri is seeking a Customer Success Manager to own a book of 30–45 growth-stage B2B SaaS accounts. You will own onboarding, build relationships from frontline managers to economic buyers, and drive renewal discussions including pricing and negotiation.

You’ll develop quarterly success plans, maintain a comprehensive relationship map, and engage executives throughout the lifecycle while leveraging AI tools.

Qualifications

• 3+ years in B2B SaaS customer success, owning renewals for a named book of accounts.
• Experience engaging revenue leaders (VPs of Sales, CROs) with confidence and well-informed opinions
• Executive presence: clear, direct and concise communication, with strong rapport-building skills
• Highly organized and system-driven, able to manage dozens of accounts, a rolling 90-day cadence, renewal calendar
• Self-sufficient and comfortable working independently
• AI fluency in building prompts, agents or automations
• Native-level written and spoken English
• Availability for a full US business day on Central Time

Responsibilities

• Onboard new customers: send welcome email, run kickoff, map goals, share 90-day learning path, onboard stakeholders.
• Build and maintain the relationship map across accounts, keeping proactive and reactive communication year-round.
• Engage year-round with 3–6 substantive calls per account; build and present Mutual Success Plans refreshed every 90 days; manage ongoing email outreach.
• Renewals: monitor risk, present renewal case to decision makers, lead pricing conversations and secure renewal.

Skills

Renewals ownership

Executive engagement

Relationship building

Organization & process driven

AI fluency

English proficiency

Tools

HubSpot

Google Workspace

Sybill

Claude AI

Atlas

Job description

Valeria Aguerri is seeking a Customer Success Manager to own a book of 30–45 growth-stage B2B SaaS accounts. You will own onboarding, build relationships from frontline managers to economic buyers, and drive renewal discussions including pricing and negotiation.

You’ll develop quarterly success plans, maintain a comprehensive relationship map, and engage executives throughout the lifecycle while leveraging AI tools.