Strategic CSM: Value & Renewal Leader

PowerSchool Group; California; Hybrid; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health, dental, vision

Pension plan with employer matching

Generous PTO

Wellness programs

Professional development reimbursement

Job summary

PowerSchool Canada is seeking a Customer Success Manager to ensure customers realize measurable value from their PowerSchool investment. You will focus on outcome alignment, renewal readiness, and long-term partnership growth.

You will orchestrate cross-functional teams, lead Executive Business Reviews, forecast health, and advocate for customers while driving renewals and expansions.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years in Customer Success, Account Management, or related role in SaaS/tech.
• Experience managing renewals and executive stakeholders.
• Familiarity with renewal motions and expansion enablement with Sales.
• Knowledge of CRM and success tools for health scoring and risk mgmt.

Responsibilities

• Define outcomes, success criteria, and value metrics with customers.
• Orchestrate cross-functional teams to ensure adoption progress and value delivery.
• Lead adoption programs and identify risks with mitigation plans.
• Co-lead Executive Business Reviews focused on value, usage insights, and health.
• Forecast customer health and risk of attrition using data and engagement signals.
• Drive renewal readiness and surface expansion opportunities with Sales.
• Maintain CRM/CSP hygiene and lead internal risk reviews.

Skills

Customer success principles

Cross-functional influence

Renewals & expansion

CRM platforms (Salesforce)

Executive-level communication

Data-driven decision making

Strategic account management

Documentation & CRM hygiene

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Job description

PowerSchool Canada is seeking a Customer Success Manager to ensure customers realize measurable value from their PowerSchool investment. You will focus on outcome alignment, renewal readiness, and long-term partnership growth.

You will orchestrate cross-functional teams, lead Executive Business Reviews, forecast health, and advocate for customers while driving renewals and expansions.