Strategic CSM: Value Realization & Renewal Growth

PowerSchool; United States; Remote; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

EAP

Life Insurance

AD&D

STD/LTD

Job summary

PowerSchool Canada is seeking a Customer Success Manager to ensure customers realize and sustain measurable value from their PowerSchool investment. You will align customers’ strategic goals with PowerSchool solutions, orchestrate cross-functional teams, and drive adoption, health metrics, and renewals.

You will lead value-based conversations, manage executive reviews, and identify expansion opportunities in partnership with Sales. A Bachelor's degree and SaaS experience are required.

Qualifications

• Strong understanding of Customer Success principles and lifecycle management in SaaS.
• Experience with multi-stakeholder organizations, preferably in education/public sector.
• Renewals, value-based selling, and expansion enablement familiarity.

Responsibilities

• Define outcomes, success criteria, and value metrics with customers and Account Team.
• Orchestrate cross-functional teams to ensure timely issue resolution and value delivery.
• Lead adoption programs tailored to customer maturity and implementation stage.
• Co-lead Executive Business Reviews (EBRs) focusing on value delivered and health signals.
• Forecast health and risk of attrition using data and stakeholder engagement.

Skills

Customer success

Executive comms

Cross-functional leadership

Forecasting risk

Account management

Education

Bachelor’s degree

Tools

Salesforce

Job description

PowerSchool Canada is seeking a Customer Success Manager to ensure customers realize and sustain measurable value from their PowerSchool investment. You will align customers’ strategic goals with PowerSchool solutions, orchestrate cross-functional teams, and drive adoption, health metrics, and renewals.

You will lead value-based conversations, manage executive reviews, and identify expansion opportunities in partnership with Sales. A Bachelor's degree and SaaS experience are required.