Strategic CSM – Higher Education (Growth & Retention)

OpenKrill; United States; Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Flexible work

Equity grants

Wellness subsidy

Tuition reimbursement

Volunteer days

Home internet allowance

Employee referral program

Office dog-friendly

Job summary

D2L is seeking a Customer Success Manager to own relationships with North American Higher Education clients and drive their success with Brightspace LMS. You will establish trusted executive relationships, drive adoption, and oversee retention initiatives across the customer’s lifecycle.

You will develop success plans, coordinate cross-functional teams, and guide client projects through implementation to ongoing support, ensuring measurable outcomes and long-term partnerships.

Qualifications

• 3+ years experience in Customer Success, Account Management or related roles.
• Ability to build strong relationships with senior executives.
• Experience establishing joint strategic goals with customers.
• Ability to collaborate cross-functionally across teams.
• Travel up to 30%.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own the business relationship with North American Higher Education customers.
• Drive customer adoption, stakeholder value and retention of Brightspace LMS.
• Develop and manage Customer Success and Retention Plans.
• Coordinate cross-team collaboration and report on success metrics.
• Lead regular business reviews with customer leadership.
• Facilitate transition from implementation to support.
• Educate clients on self-service resources and release processes.

Skills

Relationship building

Account management

Communication

Cross-functional collaboration

Education

Bachelor’s degree

Job description

D2L is seeking a Customer Success Manager to own relationships with North American Higher Education clients and drive their success with Brightspace LMS. You will establish trusted executive relationships, drive adoption, and oversee retention initiatives across the customer’s lifecycle.

You will develop success plans, coordinate cross-functional teams, and guide client projects through implementation to ongoing support, ensuring measurable outcomes and long-term partnerships.