Strategic CSM: Drive ARR & Renewals (Remote/Travel)

Rockwell Automation; Michigan; Hybrid; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Zusammenfassung

Rockwell Automation is seeking a Customer Success Manager to oversee a portfolio of site-based accounts, ensuring value realization and high renewal rates for subscriptions and services.

You will drive onboarding, expansion, and renewal motions, translating usage and outcomes into customer value while coordinating with sales for new opportunities. Remote work with travel to customer sites is expected.

Qualifikationen

• Bachelor's degree required.
• US work authorization; no sponsorship.
• Ability to travel 10–20% of the time.

Aufgaben

• Manage ARR target for contracts and software subscriptions within a portfolio of site-based accounts.
• Lead onboarding, adoption, expansion and renewal motions using data and tools.
• Translate data and insights into customer value to drive renewals and expansions.
• Deliver Executive Business Review (EBR) to main customer contacts.
• Collaborate with Sales to identify and pursue new contract opportunities.
• Provide portfolio feedback to ensure offerings reflect customer needs.

Kenntnisse

ARR growth

Cross-functional collaboration

Customer engagement

Sales experience

Travel readiness

Data-driven decisions

Ausbildung

Bachelor's degree

Tools

Gainsight

PowerBI

Jobbeschreibung

Rockwell Automation is seeking a Customer Success Manager to oversee a portfolio of site-based accounts, ensuring value realization and high renewal rates for subscriptions and services.

You will drive onboarding, expansion, and renewal motions, translating usage and outcomes into customer value while coordinating with sales for new opportunities. Remote work with travel to customer sites is expected.