Strategic Customer Success Manager

Rockwell Automation; Ohio; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation seeks a Customer Success Manager to manage a portfolio of accounts, drive ARR growth, and ensure renewals. You will lead onboarding, adoption, and expansion while translating data-driven insights into customer value. Travel 10-20% and collaborate with Sales to uncover new opportunities, delivering executive reviews to key contacts.

This role supports remote work with site visits as needed; Bachelor's degree required and U.S. work authorization is a must.

Qualifications

• Bachelor's degree required.
• US work authorization; no visa sponsorship.
• Ability to travel 10-20%.

Responsibilities

• Manage a portfolio of site-based or multisite accounts to ensure ARR and renewal success.
• Lead onboarding, adoption, expansion and renewal motions using CRM data.
• Translate insights into customer value to grow ARR and subscriptions.
• Deliver Executive Business Reviews to main customer contacts.
• Collaborate with Sales to identify new contract opportunities.
• Provide feedback to portfolio teams to improve service offerings.

Skills

Customer success

ARR expansion

Cross-functional collaboration

Strategic account management

Communication

Education

Bachelor's degree

Tools

Gainsight

Power BI

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description Customer Success Manager As a Customer Success Manager you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report to the Team Lead or Regional Manager and may work remotely with some travel to customers sites.

Your Responsibilities

• You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
• You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
• You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
• You will deliver Executive Business Review (EBR) to main customer contacts.
• You will work with sales and business leads to identify new contract opportunities.
• You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings.

The Essentials - You Will Have:

• Bachelor's degree
• US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel 10-20% of the time

The Preferred - You Might Also Have:

• 2+ years of experience working with customers in a commercial or sales capacity
• Experience increasing annual recurring revenue
• Experience with Gainsight and PowerBI
• Experience working across matrix organization
• Work experience in the manufacturing or automation industry

USA Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life. To learn more about our benefits package, please visit at www.raquickfind.com.

Canada Benefits

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave
• Top-Up Fitness Reimbursement Program

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are an Equal Opportunity Employer including disability and veterans.

This posting is for an existing vacancy within our organization. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable.

Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries.

To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

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