Strategic Customer Success Manager | Remote & Renewal Focus

Rockwell Automation; Milwaukee (WI); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Job summary

Rockwell Automation is seeking a Customer Success Manager to manage a portfolio of site-based accounts, ensuring value realization from subscriptions and services contracts. You will drive onboarding, adoption, renewals and ARR growth, delivering Executive Business Reviews and collaborating with sales to identify new opportunities.

Some travel to customer sites is required, with potential for remote work. Join a global leader in automation and enjoy a role with meaningful impact, collaboration

Qualifications

• Bachelor's degree.
• US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel 10-20% of the time.
• 2+ years of experience working with customers in a commercial or sales capacity.
• Experience increasing annual recurring revenue.
• Experience working across matrix organization.
• Work experience in the manufacturing or automation industry.

Responsibilities

• You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.
• You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.
• You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
• You will deliver Executive Business Review (EBR) to main customer contacts.
• You will work with sales and business leads to identify new contract opportunities.
• You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings.

Tools

Gainsight

PowerBI

Job description

Rockwell Automation is seeking a Customer Success Manager to manage a portfolio of site-based accounts, ensuring value realization from subscriptions and services contracts. You will drive onboarding, adoption, renewals and ARR growth, delivering Executive Business Reviews and collaborating with sales to identify new opportunities.

Some travel to customer sites is required, with potential for remote work. Join a global leader in automation and enjoy a role with meaningful impact, collaboration