Enterprise CS Leader - Retention & Growth (Hybrid)

Restaurant365; Irvine, San Francisco, Austin, Denver (CA, CA, TX, CO); Híbrido; USD 116.000 - 174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

401k + matching

Equity option grant

Unlimited PTO

Company holidays

Descripción de la vacante

Restaurant365, a SaaS provider disrupting the restaurant industry, seeks a Senior Manager of Customer Success to lead a team of Enterprise CSMs post-implementation. You will drive adoption, retention, and key metrics while partnering with Sales, Product, and Engineering to deliver solutions.

The role is hybrid, requiring onsite Tuesdays and Wednesdays, with a focus on coaching, strategic planning, and customer journey excellence across enterprise accounts.

Formación

• Bachelor’s degree or equivalent; Master’s degree or relevant certification a plus.
• 10+ years in a customer-facing role in customer success, account management or related roles.
• Proven track record as a Senior Manager of Customer Success Managers.
• Experience supporting and maintaining Enterprise customers in a SAAS platform.
• Ability to travel 25%.

Responsabilidades

• Hire, guide, and develop a team of Customer Success Managers as well as leaders/managers.
• Motivate and lead the team to achieve OKRs and deliver world‑class Gross & Net Retention results for Enterprise Customer Segment.
• Manage Customer Retention & Churn.
• Hold CSMs accountable for team KPIs and company OKRs.
• Assist with User Groups, Webinars and User Forums.
• Identify opportunities for Professional Services offered by R365, Advantage, and Radar.
• Managing credits requests and resolving escalated Issues.
• Provide industry, accounting, and solution expertise to the organization.

Conocimientos

Team Leadership

Customer Relationship Management

Customer Success Strategy

Data Analysis

Cross-functional Collaboration

Salesforce

Mentoring

OKR Management

Educación

Bachelor’s degree or equivalent

Master’s degree or relevant certification

Herramientas

Salesforce

Gainsight

Monday.com

Descripción del empleo

Restaurant365, a SaaS provider disrupting the restaurant industry, seeks a Senior Manager of Customer Success to lead a team of Enterprise CSMs post-implementation. You will drive adoption, retention, and key metrics while partnering with Sales, Product, and Engineering to deliver solutions.

The role is hybrid, requiring onsite Tuesdays and Wednesdays, with a focus on coaching, strategic planning, and customer journey excellence across enterprise accounts.