Enterprise Customer Success Leader Growth and Strategy

Restaurant365

Austin (TX)

On-site

USD 120,000 - 180,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Stock options

401k plan

Learning and development reimbursement

LinkedIn Learning

Job summary

Restaurant365 seeks a Senior Manager of Customer Success to guide post-implementation success for Enterprise clients. You will lead a team of Enterprise CSMs, mentor staff, set goals, and drive key metrics such as health, retention, and NPS.

You will partner with Sales, Customer Experience, CS Ops, Support, Product and Development to ensure outcomes, design CS strategy, manage programs, and advocate for customer needs across the organization.

Qualifications

10+ years in a customer-facing role in customer success, account management or related roles.
Bachelor’s degree or equivalent; Master’s degree or certification a plus.
Experience supporting and maintaining Enterprise customers in a SAAS platform; strong organization and time-management skills.

Responsibilities

Lead, mentor, and develop a team of Enterprise CSMs; set team goals and conduct performance reviews.
Build and nurture relationships with executive stakeholders; promote retention and loyalty.
Develop and implement customer success strategies to drive adoption, retention, and growth.
Collaborate with Sales, Product and Engineering to ensure aligned solutions and customer outcomes.
Oversee customer success programs, processes and tools; drive continuous improvements.