Strategic CS Manager: Elevate AI Adoption for Global Brands

Raspberry AI; New York (NY); Hybrid; USD 170,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and equity options

Unlimited PTO

Comprehensive health, dental, and vision insurance

Opportunity to work with cutting-edge AI technology

Supportive company culture

Significant growth potential

Job summary

Raspberry AI, located in New York City, is seeking a Strategic Customer Success Manager to manage high-value enterprise relationships. You'll engage directly with leading retailers and brands to ensure successful AI adoption and workflow transformation within their organizations.

In this dynamic role, you'll craft account strategies, drive measurable outcomes, and collaborate cross-functionally to enhance client experiences. Ideal candidates will have substantial experience in customer success, particularly with large retailers and C-suite engagement.

The position offers competitive compensation, equity options, and opportunities to work with cutting-edge AI technology.

Qualifications

• 5–8+ years in a customer-facing role at a SaaS or AI company.
• Demonstrated track record managing $1B+ enterprise accounts.
• Strong commercial instincts relating to retention and expansion.

Responsibilities

• Own a portfolio of strategic enterprise accounts.
• Build and execute comprehensive account plans.
• Drive AI adoption across complex organizations.
• Lead executive business reviews with VP- and C-suite audiences.
• Identify and close expansion opportunities with account teams.
• Monitor account health and resolve churn risks quickly.
• Become a trusted expert on AI-assisted workflows.
• Partner with Product and Engineering to relay customer insights.
• Represent the company at customer sites and industry events.

Skills

Customer Success Management

Strategic Account Management

Executive-level communication

AI adoption

Change management

Job description

Raspberry AI, located in New York City, is seeking a Strategic Customer Success Manager to manage high-value enterprise relationships. You'll engage directly with leading retailers and brands to ensure successful AI adoption and workflow transformation within their organizations.

In this dynamic role, you'll craft account strategies, drive measurable outcomes, and collaborate cross-functionally to enhance client experiences. Ideal candidates will have substantial experience in customer success, particularly with large retailers and C-suite engagement.

The position offers competitive compensation, equity options, and opportunities to work with cutting-edge AI technology.