AI-Driven CS Manager for Mid-Market

Sigma; New York (NY); Sur place; USD 100 000 - 118 000; Plein temps

Avantages offerts par ce poste

Equity

Generous health benefits

Flexible time off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Résumé du poste

Sigma Computing is seeking a Digital Customer Success Manager to own a high-volume portfolio of mid-market customers from our New York office. You will drive adoption of Sigma's AI-enabled analytics platform, coordinate onboarding, and collaborate with Sales, Support, and Product to ensure customer success and renewals.

Ideal candidates have 4+ years in SaaS customer success, strong data fluency, and experience with CS platforms.

Qualifications

• 4+ years of customer success experience in SaaS and managing high-volume portfolios.
• Ability to analyze usage data and translate insights into action for customers.
• Experience with CS platforms (Gainsight, Vitally, Totango) and analytics workflows.
• Experience building repeatable playbooks and scalable CS processes.
• Comfortable discussing data workflows with customers and non-technical stakeholders.
• Strong project management skills with multiple workstreams.
• Excellent written and verbal communication, especially in asynchronous/digital contexts.
• Bachelor's degree in Business, Computer Science, or a related field.

Responsabilités

• Manage a high-volume portfolio of mid-market accounts with scalable engagement models.
• Drive time-to-value through efficient onboarding, training, and enablement programs.
• Monitor health dashboards and use indicators to identify churn risk and expansion opportunities.
• Apply cohort analysis to identify trends and optimize engagement strategies.
• Develop targeted customer communications to enable self-service success.

Connaissances

SaaS Customer Success

Data Analysis

Project Management

Communication

Formation

Bachelor's degree in Business, Computer Science, or related field

Outils

Gainsight

Vitally

Totango

Description du poste

Sigma Computing is seeking a Digital Customer Success Manager to own a high-volume portfolio of mid-market customers from our New York office. You will drive adoption of Sigma's AI-enabled analytics platform, coordinate onboarding, and collaborate with Sales, Support, and Product to ensure customer success and renewals.

Ideal candidates have 4+ years in SaaS customer success, strong data fluency, and experience with CS platforms.