Strategic AI-Driven CSM for Supply Chains (Remote)

S27a; New York (NY); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Learning and development budget

Generous AI and tooling budget

Personal spend card for experimentation

Job summary

S27a in New York is hiring a Strategic Customer Success Manager to build strong customer relationships and deploy AI in supply chain workflows. This role goes beyond traditional customer success, focusing on understanding complex operations and mapping workflows.

The ideal candidate has 3-7 years of experience in customer-facing roles, is data-fluent, and possesses a strong interest in AI and operational efficiency. Join us to transform supplier operations through innovative AI solutions.

Qualifications

• 3–7 years of experience in customer success or related field.
• Experience with technical or enterprise software products.
• Strong interest in AI and its impact on business operations.
• Ability to map workflows and define success metrics.

Responsibilities

• Own strategic customer relationships throughout the product lifecycle.
• Lead customers in deploying AI workflows for supplier operations.
• Identify opportunities to improve efficiency with AI solutions.
• Collaborate with product and engineering teams on deployments.

Skills

Customer relationship management

Data fluency

Program management

AI knowledge

Problem-solving

Job description

S27a in New York is hiring a Strategic Customer Success Manager to build strong customer relationships and deploy AI in supply chain workflows. This role goes beyond traditional customer success, focusing on understanding complex operations and mapping workflows.

The ideal candidate has 3-7 years of experience in customer-facing roles, is data-fluent, and possesses a strong interest in AI and operational efficiency. Join us to transform supplier operations through innovative AI solutions.