Strategic Customer Success Manager

Raspberry AI; New York (NY); Hybrid; USD 170,000 - 180,000; Full time

Benefits offered by this job

Competitive salary and equity options

Unlimited PTO

Comprehensive health, dental, and vision insurance

Opportunity to work with cutting-edge AI technology

Supportive company culture

Significant growth potential

Job summary

Raspberry AI, located in New York City, is seeking a Strategic Customer Success Manager to manage high-value enterprise relationships. You'll engage directly with leading retailers and brands to ensure successful AI adoption and workflow transformation within their organizations.

In this dynamic role, you'll craft account strategies, drive measurable outcomes, and collaborate cross-functionally to enhance client experiences. Ideal candidates will have substantial experience in customer success, particularly with large retailers and C-suite engagement.

The position offers competitive compensation, equity options, and opportunities to work with cutting-edge AI technology.

Qualifications

• 5–8+ years in a customer-facing role at a SaaS or AI company.
• Demonstrated track record managing $1B+ enterprise accounts.
• Strong commercial instincts relating to retention and expansion.

Responsibilities

• Own a portfolio of strategic enterprise accounts.
• Build and execute comprehensive account plans.
• Drive AI adoption across complex organizations.
• Lead executive business reviews with VP- and C-suite audiences.
• Identify and close expansion opportunities with account teams.
• Monitor account health and resolve churn risks quickly.
• Become a trusted expert on AI-assisted workflows.
• Partner with Product and Engineering to relay customer insights.
• Represent the company at customer sites and industry events.

Skills

Customer Success Management

Strategic Account Management

Executive-level communication

AI adoption

Change management

Job description

Overview

Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue. For more information, visit raspberry.ai.

Location

• Dumbo, Brooklyn, NY
• Hybrid (1 day/week in office)

The Role

Raspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done.

You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category.

This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise — partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.

What You'll Do

• Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
• Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
• Drive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidence
• Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
• Identify and close expansion opportunities in close partnership with the Account Executive team
• Proactively monitor account health, surface churn risks early, and own resolution with urgency
• Become a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
• Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
• Represent Raspberry at customer sites and industry events; periodic travel required

What We're Looking For

Must-Haves

• 5–8+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
• Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions
• Proven experience driving AI or enterprise software adoption inside complex, matrix organizations — you know how to build champions, navigate change resistance, and move large institutions forward
• Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
• Executive-level communication skills — polished, concise, and credible in any room
• New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week

Bonus Points

• Background in fashion, apparel, luxury, or the broader creative/design industry — you've worked inside or alongside design teams and understand their tools, pressures, and workflows
• Experience with generative AI tools, creative technology platforms, or AI workflow enablement
• Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)
• Experience working with global brand portfolios or multi-brand holding companies

Benefits

• Competitive salary and equity options
• Unlimited PTO
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunity to work on cutting-edge AI technology with a high-impact team
• Fully remote with a supportive company culture
• Be part of a rapidly growing company with significant growth potential

Compensation

• The base salary range for this role is $170,000 – $180,000 annually, with a 25% variable component — bringing total on-target earnings to $212,500 – $225,000. This position also includes equity.

Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.