Remote Director of Client Success & Growth

Detail Page LLC; Northern (KY); Hybrid; USD 130,000 - 190,000; Full time

Job summary

DetailPage is seeking a Director of Client Success to lead a team of Client Success Managers and Technical Account Managers while shaping strategy for how we support, retain, and grow our clients. This role combines people leadership, client strategy, and operational excellence, with an opportunity to help build and scale both our team and processes behind it.

You will own performance, partner with Sales and Product, and drive adoption, retention, and growth across top brands.

Qualifications

• 5+ years in Client Success or related client-facing role with leadership experience.
• Proven ability to recruit, hire, coach, and develop high-performing client-facing teams.
• Experience building or improving Client Success processes, programs, and operating rhythms.
• Strong understanding of client retention, renewals, adoption, and expansion.
• Excellent executive communication and relationship-management skills.
• Strong analytical skills and comfort using data to evaluate client health, performance, and outcomes.
• Ability to work cross-functionally with Sales, Product, Analytics, and Operations to solve complex client challenges.
• Experience in e-commerce, digital marketing, retail media, or Amazon marketplace data is a plus.
• Experience in a fast-growing company where you helped build teams and processes is a plus.

Responsibilities

• Lead, coach, and develop a high-performing team of Client Success Managers and Technical Account Managers.
• Recruit, interview, and hire exceptional Client Success talent as the team grows.
• Own the performance and client outcomes for your segment of the Client Success organization.
• Help develop and execute Client Success strategy across client engagement, adoption, retention, and growth.
• Establish scalable processes, expectations, and best practices for managing clients throughout their lifecycle.
• Develop and monitor metrics that provide visibility into client health, team performance, retention, and growth.
• Partner with Sales on client transitions, renewals, expansion opportunities, and account strategy.
• Work with Product, Analytics, and Operations to translate client needs into platform improvements.
• Identify opportunities to improve client operations through better processes, technology, and automation.
• Build strong relationships with key client stakeholders and provide executive-level support for strategic accounts.

Skills

Team leadership

Executive communication

Data analysis

Cross-functional

Talent recruitment

Client retention

Analytics

E-commerce knowledge

Job description

DetailPage is seeking a Director of Client Success to lead a team of Client Success Managers and Technical Account Managers while shaping strategy for how we support, retain, and grow our clients. This role combines people leadership, client strategy, and operational excellence, with an opportunity to help build and scale both our team and processes behind it.

You will own performance, partner with Sales and Product, and drive adoption, retention, and growth across top brands.