Senior Customer Success Strategist (Remote)

Centric Software

New York (NY)

Remote

USD 70,000 - 75,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Centric Software is seeking a Senior Customer Success Analyst to support global clients in adopting and maximizing value from our platform. You will own account strategy, usage analysis, onboarding, and QBRs to drive retention and growth.

The role emphasizes analytics, KPI tracking, health scoring, and scalable processes for onboarding, training, and client enablement, leveraging Salesforce, Mixpanel, Intercom, and HubSpot. Remote in North America with competitive salary and benefits.

Qualifications

Bachelor’s degree in Business, Marketing, Merchandising, Data Analytics, or related field.
3–5+ years of experience in Customer Success, Client Services, Analytics, Business Intelligence, Fashion/Retail, or SaaS environments.
Experience in fashion or retail industry is a must.
Startup or high-growth company experience is a plus.
Strong analytical mindset; proven ability to work with usage data, KPIs, and behavior metrics.
Experience with CRM/analytics tools like Salesforce, HubSpot, Mixpanel, Intercom, Microsoft Office.

Responsibilities

Own strategic support for a portfolio of client accounts, overseeing client communications, usage analysis, and success planning.
Monitor platform usage and trends; identify low engagement or churn risk and apply targeted engagement strategies.
Deliver onboarding and training sessions, and prepare QBR materials with KPI analyses.
Build strong relationships with client stakeholders and act as a strategic advisor.
Own monthly reporting on user behavior, adoption trends, and platform KPIs with dashboards and documentation.
Analyze drivers of churn and develop a client health score model.