Strategic Crypto Technical Account Manager

Stripe, Inc.; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Stripe, Inc. is seeking a Technical Account Manager for Crypto to own the technical relationship for Stripe’s crypto‑native, high‑growth customers.

You will coordinate across Engineering, Product, and go‑to‑market teams to resolve complex challenges and accelerate growth while maintaining strong relationships with key stakeholders. You will translate customer needs into actionable product feedback, develop runbooks and success metrics, and deliver regular business reviews.

Qualifications

• 5+ years in enterprise‑level, client‑facing technical roles such as Technical Account Management or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks and the ability to explain API concepts to stakeholders.
• Familiar with stablecoins and blockchain fundamentals and enthusiasm to go deeper.
• Proven troubleshooting skills and experience partnering with engineering teams to resolve incidents.
• Excellent written and verbal communication and stakeholder management.
• Experience owning complex projects across multiple teams with timelines and deliverables.
• Comfort in a fast‑moving, ambiguous environment with prioritization skills.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with engineers, product, and GTM stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution.
• Partner with GTM and other user‑facing teams to deliver a coordinated experience across accounts.
• Translate customer and developer needs into actionable product feedback and surface it to Product and Engineering.
• Develop and maintain account‑specific runbooks, escalation paths, and success metrics.
• Review implementations to identify improvements and surface growth opportunities.
• Deliver regular business and technical reviews with customers and drive actions to closure.
• Create and maintain user‑facing technical documentation, sample code, and troubleshooting guides.
• Lead cross‑functional projects to reduce friction and scale TSC coverage and effectiveness.

Skills

RESTful APIs

Webhooks

Technical communication

Stakeholder management

Cross-functional collaboration

Incident response

Product feedback

Account ownership

Python/Node.js basics

Observability tools

Postman

cURL

Tools

Datadog

Postman

cURL

SQL basics

Job description

Stripe, Inc. is seeking a Technical Account Manager for Crypto to own the technical relationship for Stripe’s crypto‑native, high‑growth customers.

You will coordinate across Engineering, Product, and go‑to‑market teams to resolve complex challenges and accelerate growth while maintaining strong relationships with key stakeholders. You will translate customer needs into actionable product feedback, develop runbooks and success metrics, and deliver regular business reviews.