Strategic Crypto Technical Account Manager

Stripe, Inc.; United States; On-site; USD 170,000 - 250,000; Full time

Job summary

Stripe, Inc. is seeking a Technical Account Manager for Crypto to own the technical relationship with Stripe's strategic crypto-native customers.

You will coordinate across Engineering, Product, and GTM teams to resolve complex technical challenges and drive customer value. You should have 5+ years in enterprise-level, client-facing roles, deep knowledge of RESTful APIs, webhooks, and blockchain fundamentals, and a proven track record of incident response and cross-functional collaboration.

Qualifications

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder management.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts.
• Build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; Own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
• Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback and surface it to Product and Engineering, following through to completion.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
• Proactively review accounts implementations to identify improvements and surface potential issues—across performance, reliability, and compliance workflows—before they impact the user’s experience.
• Deliver regular business and technical reviews with customers and drive action items to closure.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
• Lead cross-functional projects and process improvements to reduce operational friction and scale TSC coverage.

Skills

RESTful APIs

Webhooks

Stakeholder management

Technical storytelling

Project ownership

Communication

Blockchain fundamentals

Incidents troubleshooting

Tools

Datadog

Job description

Stripe, Inc. is seeking a Technical Account Manager for Crypto to own the technical relationship with Stripe's strategic crypto-native customers.

You will coordinate across Engineering, Product, and GTM teams to resolve complex technical challenges and drive customer value. You should have 5+ years in enterprise-level, client-facing roles, deep knowledge of RESTful APIs, webhooks, and blockchain fundamentals, and a proven track record of incident response and cross-functional collaboration.