Crypto Technical Account Manager: Strategic Partnerships

TempoAtlas; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Stripe is seeking a Technical Account Manager for Crypto to own the technical relationship with Stripe's most strategic crypto-native customers, developing deep partnerships and coordinating cross-functional teams to resolve complex challenges.

You will drive proactive account reviews, surface product feedback, and create documentation to reduce friction and scale operations across GTM and engineering partners.

Qualifications

• 5+ years in enterprise-level, client-facing technical roles.
• Strong experience with RESTful APIs and webhooks.
• Familiarity with stablecoins and blockchain fundamentals.
• Proven ability to resolve production incidents with engineering teams.
• Excellent written and verbal communication and stakeholder management.
• Experience owning complex cross-team projects.
• Comfort in fast-moving, ambiguous environments.

Responsibilities

• Own technical relationship with Stripe Crypto's strategic accounts.
• Lead complex troubleshooting and incident response.
• Collaborate with GTM and other user-facing teams for a coordinated experience.
• Translate customer needs into actionable product feedback.
• Develop account-specific runbooks and success metrics.
• Review implementations to identify improvements and growth opportunities.
• Deliver regular business and technical reviews with customers.
• Create user-facing technical documentation and guides.
• Lead cross-functional projects to scale coverage.

Skills

Client-facing

RESTful APIs

Blockchain basics

Communication

Project ownership

Cross-functional collaboration

Incident resolution

Tools

Postman

cURL

SQL basics

Datadog

Python

Node.js

Job description

Stripe is seeking a Technical Account Manager for Crypto to own the technical relationship with Stripe's most strategic crypto-native customers, developing deep partnerships and coordinating cross-functional teams to resolve complex challenges.

You will drive proactive account reviews, surface product feedback, and create documentation to reduce friction and scale operations across GTM and engineering partners.