Remote Technical Account Manager - Strategic Growth

Stripe, Inc.; Chicago (IL); Ibrido; USD 108.000 - 202.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Descrizione del lavoro

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will build trusted relationships, share current-state context, and identify opportunities to deliver more value while helping customers scale globally.

In this role you will lead user-facing meetings, collaborate with Account Management and other teams, and contribute to the design of the support offering. A focus on API fluency and proactive problem-solving is essential.

Competenze

• 5+ years of enterprise-level, client-facing experience.
• Strong written and verbal communication skills.
• Bachelor's degree is required.
• Familiarity with APIs and ability to explain API concepts to technical customers.

Mansioni

• Provide a Gold Standard Experience to key stakeholders at assigned accounts.
• Build long-term user relationships to increase loyalty to Stripe and its products.
• Work cross-functionally to provide and implement operational solutions across areas including fraud, disputes, declines, product adoption, and global expansion.
• Lead user-facing meetings in person and by video.
• Create user-facing content that provides long-term solutions.

Conoscenze

Enterprise client management

API familiarity

SQL knowledge

Verbal and written communication

Project management

Formazione

Bachelor's degree

Descrizione del lavoro

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will build trusted relationships, share current-state context, and identify opportunities to deliver more value while helping customers scale globally.

In this role you will lead user-facing meetings, collaborate with Account Management and other teams, and contribute to the design of the support offering. A focus on API fluency and proactive problem-solving is essential.