Technical Account Manager, Crypto

Stripe; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Stripe is seeking a Technical Account Manager for Crypto to own the technical relationship with Stripe's crypto-native customers. You will coordinate across Engineering, Product, and GTM teams to resolve complex issues and deliver value to high-growth accounts.

You'll translate customer needs into actionable feedback, develop runbooks, and lead quarterly reviews to drive success and scale Stripe's crypto offerings.

Qualifications

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Solutions Engineering, or similar.
• Strong experience with RESTful APIs and webhooks; able to explain concepts to technical and non-technical audiences.
• Familiarity with stablecoins and blockchain basics, chains, wallets, on-chain workflows.
• Proven ability to troubleshoot complex production incidents with engineering teams.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for strategic crypto accounts.
• Lead complex technical troubleshooting and incident response; communicate updates until resolution.
• Partner with GTM and other teams to deliver a coordinated customer experience.
• Translate customer needs into actionable feedback and surface it to Product/Engineering.
• Develop and maintain account-specific runbooks, escalation paths, and success metrics.
• Proactively review implementations to identify improvements and surface risks.
• Deliver regular business and technical reviews with customers and drive actions to closure.
• Create and maintain user-facing technical documentation and troubleshooting guides.
• Lead cross-functional projects to reduce friction and scale coverage.

Skills

RESTful APIs

Webhooks

Communication

Stakeholder management

Technical troubleshooting

Project ownership

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Technical Account Managers are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams - balancing our users' business needs with technical constraints - and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe.

What you'll do

As a Technical Account Manager for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on - developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
• Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
• Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy.
• Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion.
• Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines).
• Proactively review your accounts' implementations to identify improvements and surface potential issues - across areas like performance, reliability, and compliance workflows - before they impact the user's experience, and flag growth opportunities to partner teams.
• Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure.
• Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service.
• Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness.

Minimum Requirements

• 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering.
• Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
• Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
• Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents.
• Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams.
• Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
• Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work.

Preferred Qualifications

• Hands-on experience implementing crypto, stablecoin