Strategic CRM Transformation Program Lead

The Fountain Group; East Hanover (NJ); Hybrid; USD 110,000 - 121,000; Full time

Job summary

The Fountain Group is seeking a Program Manager to coordinate a large-scale CRM transformation and migration program. You will align priorities across business, product, technology, data, change management, and deployment teams, and maintain a single integrated program view.

This role focuses on governance, risk management, and executive reporting, not day-to-day workstream execution. You will drive milestones, dependencies, and decisions, while ensuring accountability and clear ownership across

Qualifications

• Bachelor's degree required.
• 5+ years of program management, PMO, project management, business operations, or related experience.
• Experience supporting complex CRM, customer engagement, technology, or digital transformation programs.
• Demonstrated success coordinating multiple stakeholders and workstreams in a matrixed environment.
• Strong executive communication and presentation skills.
• Proven ability to manage competing priorities and drive alignment across teams.
• Excellent organizational, planning, and problem-solving skills.

Responsibilities

• Coordinate activities across multiple CRM program workstreams to ensure alignment against program objectives.
• Maintain an integrated view of milestones, deliverables, dependencies, and key decisions.
• Ensure clear ownership and accountability for program deliverables across participating teams.
• Facilitate cross-functional planning and coordination meetings.
• Partner with workstream leads to understand progress, challenges, and upcoming activities.
• Maintain the master program plan and milestone roadmap.
• Track progress against agreed-upon deliverables and timelines.
• Identify, document, and monitor key risks, issues, assumptions, and dependencies.
• Coordinate resolution of cross-functional issues and elevate concerns when appropriate.
• Provide leadership with visibility into program health and delivery risks.
• Support program governance processes, including steering committees, leadership reviews, and stakeholder meetings.
• Prepare executive presentations, dashboards, and status reports.
• Consolidate updates from workstream leaders into a single program view.
• Track decisions, action items, and commitments resulting from governance forums.
• Ensure consistent and effective communication across stakeholder groups.
• Build strong working relationships across business, product, technology, data, and change management teams.
• Facilitate alignment on priorities, timelines, and program objectives.
• Drive transparency and information sharing across workstreams.
• Support communication and change readiness activities as needed

Skills

Executive communication

Stakeholder management

Cross-functional coordination

PMO

Education

Bachelor's degree

Tools

Salesforce

Veeva

Job description

The Fountain Group is seeking a Program Manager to coordinate a large-scale CRM transformation and migration program. You will align priorities across business, product, technology, data, change management, and deployment teams, and maintain a single integrated program view.

This role focuses on governance, risk management, and executive reporting, not day-to-day workstream execution. You will drive milestones, dependencies, and decisions, while ensuring accountability and clear ownership across