Global Program Manager - Client Services & Transformation

Acrisure Digital Solutions, LLC; Boston (MA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Fertility benefits

Wellness resources

Paid sick time

401(k) immediate vesting

Commuter benefits

Employee discount programs

Job summary

Acrisure is seeking a Program Manager to lead large‑scale, cross‑functional programs within the Client Service Center. You will own strategy, governance, budgets, and delivery across multiple interdependent projects, partnering with senior leaders to drive strategic outcomes.

Responsibilities include defining roadmaps, managing vendor relationships, tracking metrics, and communicating progress to executives. A fast‑paced,-transforming environment offers growth and impact across the organization.

Qualifications

• 5+ years of experience managing complex, cross‑functional initiatives.
• Experience owning program budgets, including forecasting and financial tracking.
• Proven success managing third‑party vendors and external partners.
• Strong communication with senior leaders and executives.
• Ability to drive alignment across cross‑functional teams.
• Experience with Agile, Waterfall, or hybrid delivery models.

Responsibilities

• Own end‑to‑end program strategy, governance, and delivery of large‑scale initiatives.
• Define strategy, roadmap, timelines, and success metrics aligned to objectives.
• Establish governance, reporting, and decision‑making frameworks.
• Oversee budgets, forecasting, and financial accountability.
• Manage third‑party vendors and external partners for performance.
• Drive cross‑functional alignment and stakeholder communications.
• Identify risks and issues, driving resolution and mitigation.
• Provide executive status reports and steering committee updates.
• Lead resource planning and prioritize program workstreams.
• Drive process improvements and scalable changes through programs.

Skills

Program management

Budget management

Vendor management

Stakeholder communication

Cross-functional collaboration

Risk management

Hybrid/Agile- Waterfall

Education

Bachelor’s degree in Business Administration/PM

PMP or PgMP certification

Tools

Microsoft Project

Jira

Asana

Trello

Monday.com

Job description

Acrisure is seeking a Program Manager to lead large‑scale, cross‑functional programs within the Client Service Center. You will own strategy, governance, budgets, and delivery across multiple interdependent projects, partnering with senior leaders to drive strategic outcomes.

Responsibilities include defining roadmaps, managing vendor relationships, tracking metrics, and communicating progress to executives. A fast‑paced,-transforming environment offers growth and impact across the organization.