CRM Transformation Lead - Senior PM (Hybrid)

TEKsystems; Bellevue (WA); Hybrid; USD 110,000 - 124,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

PTO

Job summary

TEKsystems Bellevue, WA is seeking a Sr Project Manager to lead a CRM transformation and implementation initiative. You will establish project governance, manage multiple workstreams, coordinate vendors, and provide executive visibility across a complex enterprise program.

The ideal candidate has 10+ years of PM experience in enterprise settings and a proven ability to drive structure, accountability, and momentum in ambiguous environments, while partnering with business, technology, and data

Qualifications

• 10+ years of project or program management experience in enterprise environments.
• Experience leading large-scale CRM transformation and implementation efforts.
• Strong project governance experience, including executive reporting, steering committees, risk management, and decision frameworks.
• Demonstrated ability to create structure and execution discipline in ambiguous or evolving environments.
• Experience managing multiple vendors and implementation partners.
• Strong understanding of enterprise integrations, customer data platforms, and data governance concepts.
• Ability to effectively communicate with both technical teams and executive stakeholders.
• Hands-on leadership style with ownership of planning, coordination, governance, and delivery activities.

Responsibilities

• Establish and maintain project governance frameworks, steering committees, executive reporting, and decision-making processes.
• Develop, manage, and communicate an integrated project plan across multiple workstreams.
• Coordinate cross-functional teams including business, technology, architecture, and data stakeholders.
• Manage implementation partners and external vendors to ensure delivery objectives are met.
• Track project risks, issues, assumptions, and dependencies (RAID) and drive resolution.
• Provide regular status updates and executive-level reporting to sponsors and leadership teams.
• Drive stakeholder alignment and change management activities throughout the program lifecycle.
• Collaborate with architects, data engineers, and business leaders to support customer data transformation efforts.
• Ensure project milestones, deliverables, budgets, and timelines remain on track.

Skills

CRM transformation

Vendor management

Executive reporting

Governance

Cross-functional leadership

Stakeholder management

Job description

TEKsystems Bellevue, WA is seeking a Sr Project Manager to lead a CRM transformation and implementation initiative. You will establish project governance, manage multiple workstreams, coordinate vendors, and provide executive visibility across a complex enterprise program.

The ideal candidate has 10+ years of PM experience in enterprise settings and a proven ability to drive structure, accountability, and momentum in ambiguous environments, while partnering with business, technology, and data