Strategic Creative Client Services Manager

RR Donnelley & Sons; Phoenix (AZ); On-site; USD 78,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RR Donnelley & Sons, based in Phoenix, seeks a Manager - GO Creative Client Services to lead staff management, training, and supervision, ensuring high service quality while coordinating with leadership to meet annual budgets.

The role requires a Bachelor's degree and 5+ years in operational management in a client-facing setting, with strong communication. MOS certification is preferred; proficiency with MS Office is essential, and there are opportunities for bonus programs.

Qualifications

• Bachelor's degree in area relative to the business
• Minimum 5 years of experience in an Operational Management role in a similar client facing position
• Enthusiasm, aptitude, organizational skills and a willingness to learn
• Strong reasoning and problem-solving skills
• Excellent verbal and written communication skills
• Ability to interact with client and team members in a professional and respectful manner
• Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
• Microsoft Office Specialist (MOS) Certification preferred
• Strong technology background with project management experience
• Proven experience building strong, cohesive and high-performing teams through effective motivation and coaching methods
• Proven experience leading, developing and training staff

Responsibilities

• Supporting full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning).
• Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns
• Create strategy to develop high performing teams, coach and train team members across the entire organization
• Collaborating with the General Manager and Account Manager to develop strategy, best practices and standard operating procedures across the entire operation
• Developing and maintaining relationships with clients as necessary
• Support team in developing and executing service improvement plans in response to client satisfaction feedback
• Providing strategic planning to maintain high standards and streamline processes
• Participate in the preparation of annual budgets, forecasts, and capital project requests
• Monitoring financial targets and ensure they are achieved on a monthly basis
• Providing support for new client discovery / onboarding efforts, and specialty projects as required
• Maintaining open communication with employees, managers and clients
• Complete other duties as assigned

Skills

Staff management

Recruiting

Performance management

Training & development

Budgeting & forecasting

Client relations

MS Office

MOS Certification

Education

Bachelor's degree in area relative to the business

Job description

RR Donnelley & Sons, based in Phoenix, seeks a Manager - GO Creative Client Services to lead staff management, training, and supervision, ensuring high service quality while coordinating with leadership to meet annual budgets.

The role requires a Bachelor's degree and 5+ years in operational management in a client-facing setting, with strong communication. MOS certification is preferred; proficiency with MS Office is essential, and there are opportunities for bonus programs.