Operations Leader: Client Success & Process Excellence

RR Donnelley & Sons; Phoenix (AZ); Hybrid; USD 83,000 - 87,000; Full time

Benefits offered by this job

Health insurance options

401k with employer match

Paid Time Off (PTO)

Life Insurance

Short-term & Long-term Disability

Employee Assistance Program (EAP)

Job summary

RR Donnelley & Sons in Phoenix, AZ, is seeking an Operations Manager to lead service delivery teams. This hybrid role requires overseeing operations to ensure client satisfaction while managing team growth and financial performance. The ideal candidate will have a Bachelor's degree and over 5 years of experience in customer service environments.

Benefits include health insurance options, a 401k plan, and paid parental leave. Join a company dedicated to operational excellence and employee satisfaction.

Qualifications

• 5+ years of experience in a customer service environment.
• Proven record of managing people effectively.
• Experience in financial management and decision-making.

Responsibilities

• Oversee operations and ensure compliance with client needs.
• Lead a high-functioning team to enhance service delivery.
• Manage budgets and financial reports to meet contract requirements.

Skills

Client service skills

Leadership

Financial management

Attention to detail

Microsoft Office skills

Education

Bachelor's degree or equivalent experience

Job description

RR Donnelley & Sons in Phoenix, AZ, is seeking an Operations Manager to lead service delivery teams. This hybrid role requires overseeing operations to ensure client satisfaction while managing team growth and financial performance. The ideal candidate will have a Bachelor's degree and over 5 years of experience in customer service environments.

Benefits include health insurance options, a 401k plan, and paid parental leave. Join a company dedicated to operational excellence and employee satisfaction.